Terms and Conditions
Wellness Wayfinders are permitted to revise these terms at any time. You are bound by any such revisions, so please review the terms of business on a regular basis.
Updated 20 May, 2025
Services and Communications
Any correspondence prior to working together must be made through email or on Heartbeat, once working together only via Heartbeat. Each consultation appointment must be booked through the Wellness Wayfinders online booking system. Consultations always take place on the Butter video calling app.
Bookings
Each consultation appointment must be booked in advance through our online booking system.
Coaching Programme Refund Policy – If you cancel any session for any reason, you will receive no refund. Any rearrangements of Coaching calls must be made at least 48 hours in advance and via Heartbeat directly with your Coach.
If you fail to attend a session for any reason at the booked time and date, you will forfeit the full session fee.
You, as the client, are responsible for arriving on time for your sessions. Your session will end at its allotted time.
If the session does not go ahead due to Wellness Wayfinders having technical failures or, for any reason, your Coach cannot attend, your session will be rearranged or refunded as requested.
Additional Work
Any additional coaching services required will be calculated and quoted on request, and always agreed upon by the client before being carried out.
Responsibilities of the client and the company
The company
Wellness Wayfinders will endeavour to provide high-quality, tailored services and coaching to the client upon entering into a contract in the timeframe specified. Wellness Wayfinders will arrive on time to coaching sessions and provide all services agreed upon in the contract. Wellness Wayfinders will retain professional conduct throughout the contract and will ensure clients’ information is treated confidentially.
The client
The Client understands and agrees that Wellness Wayfinders are not medical practitioners and that the training, coaching and advice provided by them and the programmes utilised are intended for general health and well-being purposes and in no way constitutes medical advice.
If the client has a personal medical concern, the client will consult with their GP or physician. The client accepts that Wellness Wayfinders cannot make a medical diagnosis. In addition, the client understands that none of the advice during and after the Coaching programme is ever intended to encourage them to stop or change any current medications without the approval of their doctor. The client agrees to release Wellness Wayfinders from any and all claims, and gives up the right to bring legal action against Wellness Wayfinders for personal injury.
Fees and Payments
Wellness Wayfinders operates a professional service and strictly adheres to its late payment policy.
Payment is required in advance for Wellness Wayfinders services. Late payment may result in services being delayed or discontinued at the discretion of Wellness Wayfinders.
If the client fails to attend a session for any reason at the booked time and date, the client will forfeit the full session fee.
The client shall be responsible for the full fee. If the session is cancelled by the client for any reason, there will be no refund. For rearrangements please see above.
If a session (under exceptional circumstances) is cancelled due to Wellness Wayfinders having technical difficulties or for any reason Wellness Wayfinders cannot attend, your session will be rearranged or refunded as requested.
Intellectual property
No Wellness Wayfinders content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by Wellness Wayfinders.
While reasonable efforts are made to include accurate and timely information on the website, Wellness Wayfinders makes no guarantees as to its accuracy. Wellness Wayfinders assumes no liability or responsibility for any errors or omissions in the content of the Site.